Millennials are collectively expected to spend more than $200 billion annually starting in 2017 and $10 trillion during their lifetime. But that purchasing power comes with higher expectations for engagement.
Multiple systems were slowing Ingimex down. Watch this video to see how Ingimex has been able to improve its relationship with customers, improve its responsiveness and achieve greater business value with Dynamics CRM Online.
Quick access to accurate knowledge isn’t just good for customer satisfaction scores. Digital knowledge systems save on operating costs. They’re paperless, living documents that can be updated at any time, which means it’s easy for companies to provide up-to-date information on products, problems, or solutions.
PRS for Music is a society of over 110,000 songwriters, composers and music publishers. With a mission to promote and protect the value of copyright throughout the UK and beyond, their employees need flexibility to collaborate with members and partners in real time anytime from anywhere.
For 75 years, Graham’s used hard work and a personal touch to expand their business. Today, employees use Microsoft Office 365 to continue that tradition, working in virtual teams and sharing everything from Excel files to photos of product displays. Better digital collaboration boosts agility and service, helping Graham’s compete with multinational competitors.
Did you know that 14.1 million people in Britain want flexibility in their working hours or location? View this infographic to learn more about flexible working and how it benefits businesses and their employees.
Take a moment and think back to the times when you've had the best ideas of your professional life. Where were you at the time? Taking a walk? Having a discussion with your friend over a pint of beer? Or, better still – in the shower?
Sparrows is an offshore engineering specialist based in Aberdeen, operating all around the globe. Until recently, they relied on international air travel to connect with their clients however they realised that the cost and logistics of doing this were hampering their operations. They turned to a suite of Microsoft solutions to resolve this dilemma without losing the key personal contact that’s important for client relations.
All sales managers want better numbers from their teams, but many are ignoring the obvious solution. Only 15% of organisations use analytics to drive objectives. Investing in analytics isn’t just a nice idea if you have the time and money to make it work. A sales team backed by superior data analysis is an unbeatable force. Sales analytics is a time-tested way to get more from the employees and customers you already have and uncover opportunities you may have missed.
More likely than not, you're interacting with the cloud right now. Maybe you're reading this blog post on your tablet or receiving emails on your phone. On any given day, you probably interact with more than a dozen cloud-based systems or applications without even knowing it.
Max is the hard-working owner of a fast-growing business. Like every business owner, Max knows what he wants to achieve. But not long ago, Max had a problem – he found the more demand increased, the more he struggled to keep up.
Watch this video to see why Max chose Microsoft Dynamics CRM Online and Dynamics NAV to replace his uphill struggles with well-managed business growth.
Kennametal, a leading material science and manufacturing company, found their ageing systems left the sales team over-stretched to service growing customer demand. To free up the sales team to spend more time in front of customers, Kennametal VP and CIO Steven Hanna went in search of new technology to help the sales team get ahead of client needs. Hanna chose the Microsoft Dynamics Sales Productivity solution incorporating CRM Online and Office 365.
Marketing and sales, two departments whose successes have always been inextricably tied to each other, are beginning to collaborate in ways that are at once unprecedented and vitally needed. Instead of working to funnel customers through two separate pipelines, many companies are now taking a holistic view of the buyer’s journey, to the benefit of not only marketing and sales – but the customer as well.
Back when your chief source of personalised data insights was your IT department, it made sense to drum up metrics like your win/loss ratio and your overall win rate week in and week out. Those numbers gave you a sense of how well your strategies were doing over time. Now that you can store all of your data together in the cloud, the work of locating the numbers you need can be done in an instant, saving time for both you and the IT department.
When it comes to measuring impact, marketing is elusive. Tracking and demonstrating your return on marketing investment (ROMI) isn't a straightforward process. If you don’t know where to look, even the numbers can lie to you.
Numbers are the bread, butter, and heart of sales. Our days are full of numbers we must meet, numbers we must increase, and numbers we must understand. Numbers give sales meaning and value. But don’t let their ubiquitous nature fool you, or you just might end up with too much of a good thing.
Few businesses can manage nowadays without some form of sales or client relations management (CRM) software. The ability to manage your sales, marketing accounting and other processes using the same system is incredibly useful for the modern company and such software has quickly become an essential.
In the realm of marketing, there are very few definites. While sales can easily drum up numbers like revenue over time—by customer or by sale—equally informative marketing metrics can prove more ethereal. Nevertheless, when quarterly reviews come around, marketing managers often find themselves pressed to accurately demonstrate their impact.
Movies and television shows often present an unflattering picture of salespeople as slick liars who take their customers for a ride, but those manipulative Hollywood caricatures would be out of place in a world-class sales organisation. The very best salespeople have several genuine, non-creepy “tricks” up their sleeves and their clever methods (coupled with honesty and passion for their product) are what make them successful.
For many small businesses, time is one of the most valuable resources they possess - and often one of the scarcest. With limited numbers of staff available to manage essential operations and budgets still stretched thin, it can often feel as though there simply aren't enough hours in the day. But there is a way forward ...