Posts in Connect with customers
Knowledge management in an omni-channel world

Quick access to accurate knowledge isn’t just good for customer satisfaction scores. Digital knowledge systems save on operating costs. They’re paperless, living documents that can be updated at any time, which means it’s easy for companies to provide up-to-date information on products, problems, or solutions.

Read More
Graham’s, the Family Dairy

For 75 years, Graham’s used hard work and a personal touch to expand their business. Today, employees use Microsoft Office 365 to continue that tradition, working in virtual teams and sharing everything from Excel files to photos of product displays. Better digital collaboration boosts agility and service, helping Graham’s compete with multinational competitors.

Read More
Sparrows Engineering connects employees around the globe

Sparrows is an offshore engineering specialist based in Aberdeen, operating all around the globe. Until recently, they relied on international air travel to connect with their clients however they realised that the cost and logistics of doing this were hampering their operations. They turned to a suite of Microsoft solutions to resolve this dilemma without losing the key personal contact that’s important for client relations.

Read More