Posts in Work together
Knowledge management in an omni-channel world

Quick access to accurate knowledge isn’t just good for customer satisfaction scores. Digital knowledge systems save on operating costs. They’re paperless, living documents that can be updated at any time, which means it’s easy for companies to provide up-to-date information on products, problems, or solutions.

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Graham’s, the Family Dairy

For 75 years, Graham’s used hard work and a personal touch to expand their business. Today, employees use Microsoft Office 365 to continue that tradition, working in virtual teams and sharing everything from Excel files to photos of product displays. Better digital collaboration boosts agility and service, helping Graham’s compete with multinational competitors.

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